Web server change

For all those who might have been affected; we recently had been experiencing some difficulties with our web server stalling for a few minutes at a time.
There was no obvious reason for this but we need to provide a reliable service to our hosted web users.
We have therefore replaced our old server with a better model (still based on AMD, Fedora and Plesk) and transferred all the data to the new server. For the most part the transfer went well.
We had a few problems with the emails.
The new server no longer accepts short email names so if you have your username entered as say 'fred' you now need to change your settings to 'fred@mydomain.co.uk'.
The new server also need smtp authentication so you need to change the outgoing mail server settings to read 'mail server requires authentication' and then set this to be 'same as pop3 server'.
Any difficulties then phone our support team in the normal way.
We apologise to users that experienced problems but we hope the new server gives a better and more reliable service to all our users.

New web server in action

We have now installed our new webserver back in the UK to replace the 4 year old rented machine which is in the US.
We feel this will give us a greater measure of control over the service we provide to our clients, particularly as the number of clients keeps on increasing.
The new server has been built on an AMD platform running the Fedora 7 operating system. It runs the Plesk control panel software to maintain the web sites themselves.
We had several attempts at loading the software onto a Ubuntu based server but the final result was not robust enough. We finally chose to run with Fedora 7, Plesk does not run on Fedora 8, and Fedora 6 does not automatically support SATA disk drives.
We have now begun the long process of migrating domains across to the new server so if clients experience a slight hiccup in service over the next fews days, please forgive us and call us for support.