We are interested in becoming agents for online backup systems and invite tenders from suppliers in the UK.
We resell online backup. The requirements are this.
Low cost - starting at around £5 per month for up to 5GB
Multiple hosts - many of our clients have more than one computer and don't want to pay a per computer charge
Logging - We monitor backups on behalf of our clients and need to have full logs of all activity sent to us and our client
Scheduled backups - We need to protect data on a daily basis with full or incremental backups
Synchronisation - We do not need active synchronisation - daily backups suffice
Console - We would like to have console access so that we can replace hosts on behalf of our clients as machines get replaced
Multi platform - We need a system that runs on Windows and *ix based systems
Re-branding - We are not concerned about rebadging and are quite content to use proprietory branding
Suppliers of such systems are invited to contact us by email to stephen@hillierconsultants.com using the subject line "Online backup tender bids".
Wednesday 26 May 2010
Wednesday 12 May 2010
McAfee offers appalling service support
Those of you who read these blogs might consider me to be a serial whinger but in my own defence I have to say that these days if I have a raw deal from a large organisation such as McAfee then if I do not make my views known how will anthing change.
I have a client machine come in running Vista. It will not boot. I managed to get a start in safe mode and saw that McAfee was installed.
I called McAfee to ask if what I was seeing was related to their recent debacle with a bug in an upgrade. The person on Tech Support obviously was not listening or failed to understand what I was telling them. The person concerned kept on about McAfee not working but was told on several occasions that it was Windows that was not working. I was advised to uninstall and reinstall McAfee but when I asked how I could re-input the client details I had no assistance.
I was transferred to Customer services who simply got hung up on finding out my email. Despite being told that my email address would have no bearing on the case the operative insisted that that was the only way they could help me. In the end I got fed up and hung up the phone.
I then thought I would raise it as a complaint. I spoke to the switchboard in England and asked how I could make a complaint and got transferred to Customer Services in the States. Back on the merry-go-round again.
How can big organisations operate in this fashion?
How do they ever believe this is a service?
I am trying to support one of their customers so why don't they try to support me?
In the end I give up and say "I will put this blog on our website and hope that anyone reading it will take the hint and never buy another product from this unattractive corporation". Let's hope they have so many claims from this latest fiasco that they are not around for very much longer.
I have a client machine come in running Vista. It will not boot. I managed to get a start in safe mode and saw that McAfee was installed.
I called McAfee to ask if what I was seeing was related to their recent debacle with a bug in an upgrade. The person on Tech Support obviously was not listening or failed to understand what I was telling them. The person concerned kept on about McAfee not working but was told on several occasions that it was Windows that was not working. I was advised to uninstall and reinstall McAfee but when I asked how I could re-input the client details I had no assistance.
I was transferred to Customer services who simply got hung up on finding out my email. Despite being told that my email address would have no bearing on the case the operative insisted that that was the only way they could help me. In the end I got fed up and hung up the phone.
I then thought I would raise it as a complaint. I spoke to the switchboard in England and asked how I could make a complaint and got transferred to Customer Services in the States. Back on the merry-go-round again.
How can big organisations operate in this fashion?
How do they ever believe this is a service?
I am trying to support one of their customers so why don't they try to support me?
In the end I give up and say "I will put this blog on our website and hope that anyone reading it will take the hint and never buy another product from this unattractive corporation". Let's hope they have so many claims from this latest fiasco that they are not around for very much longer.
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