Monday 13 December 2010

IE9 fails to publish blog post

I mistakenly used IE9 to create the previous post but I could not get it to publish. Thankfully Firefox was up to the job.

HP Business Inkjet 2800 Windows 7 multiple copies

A well documented problem. We have a sort of solution.
A client with this printer / OS combination could not get multiple copies to print. Doesn't matter how many copies are selected only 1 copy was printed.
Came across this link which looked hopeful. It provided another link to download some drivers. Just a word of warning - you have to access this second site using IE, other broswers cannot access the page.
I downloaded and tried both the PCL5 and PS drivers but nothing made any difference.
In order to provide for the client I went into printer properties and changed the default page count setting to 2 instead on 1 just to see if that would give us a workaround.
Yipee!! 2 pages printed out. Ok lets see if changing the default 2 to 1 on the normal print window works and Yeeha only one page printed. On a roll now what if I change it to 3 copies. Wow! It worked. I repeated with 6 copies and all seems fine.
This is however bizarre behaviour and with any luck one of the HP printer team will see this post and attempt to correct their code.
Better than that. HP, how about producing the PCL6 drivers for this printer so that we don't need these workarounds.
A related problem which we are also having to sort out is why tray 2 is not recognised. For those interested in that problem click here.