If you are running Windows Vista and have Bullguard AV installed read on.
We have been wrestling for some time with a computer that intermittently runs slowly, but then recovers. This has now been on the bench for 3 days.
Bullguard has integrated anti-spyware so we turned off Windows Defender - it works better however...
We thought we ought to run a virus scan. Ran the Bullguard scan and after 1.5 hours with only 7% complete we cancelled this. We ran Panda Active Scan which identified in about 1 hour 20 minutes that there were 11 infected files, so back to Bullguard and let it run.
After 2 hours still on 7% complete, 800,000 files out of 1400000 files scanned and the number of files to scan increasing faster than those scanned and 23 hours left to run to completion.
We sent an email to Bullguard and got the following response "Because the system is running Windows Vista, please make sure that the following Windows features are currently Disabled: Windows Defender, Windows Firewall, User Account Control. Know that these modules can lead to conflicts with the BullGuard plug-ins and also slowdown of the computer."
This is not good news, but our main gripe is to underestand why Mesh who supplied this machine shipped it with full featured Vista when the AV product is known to have these issues.
Our policy would be to ship an AV product that does not cause these conflicts or turn off those features that cause the conflict.
Of course many people turn off Vista UAC but is that really the right thing to do?
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